FAQ

Last updated: September 14, 2026

kuogld is operated by Shanghai Muxilan Technology Co., Ltd.

What products does kuogld sell

kuogld offers furniture, mirrors, lighting, textiles, tabletop pieces and decorative home accents. Availability varies by collection.

Where can I find dimensions and materials

Check the individual product page before ordering. It should state the dimensions, principal materials, finish, care instructions and any assembly or installation requirements.

How long does shipping take

Current published processing is 10 to 20 business days. United States standard delivery is estimated at 10 to 20 business days after dispatch. Product specific production time and carrier delays may extend the total time.

Can I return an item

Eligible items may be returned if a request is made within 30 calendar days after delivery. Contact service@kuogld.com before shipping anything. Conditions and exclusions are stated in the Return and Refund Policy.

What if my item arrives damaged

Keep the item and all packaging, then contact service@kuogld.com promptly with the order number and clear photographs. We will review the issue and provide an appropriate remedy.

Where should I send a return

Do not send a return to the registered business address unless instructed. We provide the approved return warehouse address after authorizing the request.