Shipping policy
Last updated: September 14, 2026
This policy explains how orders placed through kuogld.com are processed, shipped, tracked and delivered. kuogld is operated by Shanghai Muxilan Technology Co., Ltd.
1 Order Processing
Orders are normally processed within 10 to 20 business days, excluding weekends and applicable public holidays. Personalized, made to order or custom products may require an additional 10 to 20 business days where this is stated on the product page.
Processing time is separate from carrier transit time. The current published ranges can result in a total estimated time of 20 to 40 business days for standard products before carrier or customs delays. Display a more specific estimate at checkout whenever available.
2 Estimated Delivery
United States standard shipping is estimated at 10 to 20 business days after dispatch. Delivery estimates are not guarantees unless expressly stated at checkout.
Do not describe a shipping method as expedited unless the checkout and carrier provide a shorter verified estimate. If expedited delivery is offered, its price and estimated window will be displayed at checkout.
Carriers, customs, weather, holidays, address issues, local delivery conditions and events outside our reasonable control may affect delivery.
3 Shipping Destinations and Charges
Available destinations, delivery methods and charges are displayed at checkout. A destination is supported only if checkout accepts its delivery address.
United States orders over USD 39 qualify for free standard shipping unless the product page, promotion or checkout states an exclusion. Oversized, remote area, special handling or expedited charges may still apply where clearly disclosed before payment.
4 Carriers Tracking and Multiple Packages
Orders may be handled by international and local delivery partners. The carrier shown in tracking may differ by destination or package. When tracking becomes available, we may send a shipment confirmation with a tracking link.
Tracking may require 24 to 72 hours to show the first scan. An order may arrive in multiple packages and may have more than one tracking number.
5 Large Fragile and Assembly Required Items
Furniture, mirrors, lighting and fragile decor may require reinforced packaging, multiple parcels, special handling or delivery appointments. Inspect packages before discarding materials and follow all assembly, mounting and anchoring instructions.
6 Address Accuracy
Customers must provide a complete and accurate delivery address. Contact service@kuogld.com promptly if a correction is needed. We cannot guarantee changes after processing begins. Additional costs caused by an incorrect, incomplete, refused or undeliverable address may be charged or deducted where permitted and disclosed.
7 Delays and Delivery Issues
If tracking has not updated for 7 business days or a shipment is materially delayed, contact us with the order number. If tracking shows Delivered, check the delivery area, household members, neighbors, building management and carrier notices before contacting us. We will assist with an appropriate carrier inquiry.
8 Lost Damaged or Incorrect Shipments
Contact service@kuogld.com promptly with the order number and photographs where relevant. Keep the item and packaging until instructions are provided. Remedies may include replacement, missing parts, refund or another solution required by law.
9 International Duties and Taxes
International orders may be subject to customs duties, import taxes, brokerage charges or local fees. Unless checkout states otherwise, these charges are the customer's responsibility. Refusal to pay may cause return of the package, and permitted shipping or return costs may be deducted from a refund.
10 Contact
Email: service@kuogld.com
Telephone: +86 18539060554
Legal business name: Shanghai Muxilan Technology Co., Ltd.
Registered business address: Building 3, No. 228 Jingle Road, Langxia Town, Jinshan District, Shanghai (Langxia Lenong Cultural and Creative Industry Park)